Terms of Service
1. Introduction
Welcome to VIN Guardians. By using our services, you agree to comply with these terms and conditions. Please read them carefully before purchasing a vehicle history report.
2. Service Description
VIN Guardians provides vehicle history reports for vehicles registered in Australia. Our reports include details such as accident history, title status, odometer accuracy, and other essential data.
If you need vehicle history reports for other countries (USA, Canada, UK, Ireland, or New Zealand), please visit VIN Guardians.
3. Report Delivery Time
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Standard Delivery: Reports are delivered within 6 hours after order confirmation.
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Premium Service: Available for priority processing within 1 hour (where applicable).
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Verification Process: Our team manually verifies information from official government and private databases to ensure report accuracy before delivery.
4. Refund & Cancellation Policy
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All sales are final. Due to the digital nature of our reports, we do not offer refunds once a report has been processed and delivered.
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In case of an invalid VIN or incorrect details provided by the customer, we are not responsible for errors in the report.
5. User Responsibility
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Customers must enter the correct VIN/Rego number and select the appropriate report type.
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VIN Guardians is not liable for inaccuracies resulting from incorrect information provided by the user.
6. Limitation of Liability
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While we strive for accuracy, we do not guarantee the completeness of data obtained from government and third-party sources.
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VIN Guardians is not responsible for any financial or purchasing decisions made based on the report’s information.
Privacy Policy
7. Data Collection & Usage
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We collect VIN numbers, email addresses, and transaction details solely for generating vehicle reports.
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We do not share or sell customer data to third parties, except when required to process reports.
8. Data Security
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All customer data is securely stored and encrypted to prevent unauthorized access.
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We comply with the Australian Privacy Act 1988 and applicable global privacy regulations.
9. Data Retention & Deletion
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We retain transaction data for compliance and support purposes only.
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Customers may request data deletion by contacting support@vinguardians.com.
10. Changes to Terms & Privacy Policy
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We reserve the right to update these terms and privacy policies at any time. Continued use of our services constitutes acceptance of any changes.
For further assistance, contact us at support@vinguardians.com.
